Missing payment receipt, Spam and Junk mail folders

Once you register for a course and make a payment, you'll be redirected to the "Thank You" page. Your payment receipt is sent to the email address you indicated during the registration process. If you're using someone else's credit card and indicated their email address under "Billing Information", both you and the credit card owner will receive a copy of the payment receipt.

Your email service provider (Gmail, Hotmail, Yahoo, etc.) automatically detect unsolicited and unwanted email and prevent those messages from getting to your inbox. Unfortunately, too often these filters omit perfectly legitimate messages such as emails from DTS Fitness Education.


Didn't get a payment receipt?


Hotmail.com / Live.com / Outlook.com

Check your Junk folder

  1. Sign in to your Hotmail.com / Live.com / Outlook.com account
  2. Click the "Junk" folder on the left pane. 
  3. Check to see if an email from DTS Fitness Education is there.
  4. If you see a message from DTS Fitness Education that should have been delivered to the Inbox folder, click the box to the left of the message to put a check mark and then click the "Not Junk" button at the top.
  5. The message should now be in your "Inbox".

Add the email address to your Safe Senders list

  1. In your Hotmail.com / Live.com / Outlook.com Inbox, click the "cog" icon beside your profile name.
  2. Click "Options".
  3. Under Junk email, click "Safe senders".
  4. Click "Safe Senders". 
  5. In the text box, type in info@dtsfitnesseducation.com and then click the "+" to the right. Click "Save" before exiting the window.
  6. Repeat this last step, but this time type in dtsfitnesseducation.com and then click the "+" to the right. Click "Save" before exiting the window.

Check your Blocked sender list 

  1. In your Hotmail.com / Live.com / Outlook.com Inbox, click the "cog" icon beside your profile name.
  2. Click "Options".
  3. Under Junk email, click "Blocked senders".
  4. Check the "Blocked senders" list to ensure that info@dtsfitnesseducation.com is not there. If you find any email address associated with DTS Fitness Education (usually ending with @dtsfitnesseducation.com) select those email addresses and click on the "garbage can" icon above and then click "Save".


Gmail.com

Check your Spam folder

  1. Open the Gmail app.
  2. In the top left, tap "More" and then "Spam".
  3. Check to see if an email from DTS Fitness Education is there.
  4. If you see a message from DTS Fitness Education that should have been delivered to the Inbox folder, click the box to the left of the message to put a check mark and then click the "Not Spam" button at the top.
  5. The message should now be in your "Inbox".

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